Returns & Refunds Policy

Do We Accept Returns?

Due to the digital nature of our products, we generally do not accept refunds. Our products are digital downloads (images, designs, SVG files, etc.) that are delivered instantly upon purchase. It cannot be "returned" in the traditional sense.

However, we understand that exceptional circumstances may arise, and we review refund requests on a case-by-case basis.

Refund Exceptions

While refunds are generally not available, we may consider refund requests in exceptional circumstances, such as:

1. Corrupted or Defective Files: If the files you received are corrupted, incomplete, or cannot be opened despite following the provided instructions
2. Technical Issues on Our End: If you are unable to download the product due to technical problems with our delivery system
3. Significant Product Mismatch: If the product you received is significantly different from what was described (this is rare, as we provide detailed descriptions and previews)

Please note: We review each case individually and may request additional information or evidence to process your request.

Refunds NOT Available

Refunds are not available for:

• Change of mind after purchase or download
• Incompatibility with your software or system (please check product requirements before purchase)
• Not reading the product description, preview images, or specifications
• Accidental purchases (please review your cart before checkout)
• Dissatisfaction with product quality when the product matches its description

How to Request a Refund

If you believe your situation qualifies for a refund exception, please follow these steps:

1. Contact Us: Send an email to Hover to reveal email address or use our contact form
2. Provide Details: Include the following information:
   • Your order number
   • Purchase date
   • Detailed reason for the refund request
   • Any relevant screenshots or evidence (e.g., error messages, corrupted file evidence)
3. Wait for Review: We will review your request on a case-by-case basis within 24-48 hours
4. Processing: If approved, refunds will be processed within 5-7 business days to your original payment method

Refund Review Process

• Review Time: 24-48 hours after submission
• Case-by-Case Evaluation: Each request is carefully reviewed based on its individual circumstances
• Processing Time: 5-7 business days after approval (if approved)
• Payment Method: Refunds will be issued to the original payment method used for purchase

Contact Information

For refund requests or questions about our return policy:

• Email: Hover to reveal email address
• Contact Form: Contact Us
• Response Time: We typically respond within 24-48 hours

Digital Product Policy

Since our products are digital downloads:

• No Physical Returns: Digital products cannot be physically returned
• Instant Access: Products are available immediately after purchase
• Download Links: Download links are valid for 30 days from purchase
• Re-downloads: You can re-download purchased products from your account
• No Refund Policy: Due to the instant and non-returnable nature of digital products, refunds are generally not available

Before You Purchase

To avoid disappointment, please:

• Read Product Descriptions: Carefully review product descriptions, specifications, and requirements
• Check Preview Images: Review all preview images to ensure the product meets your needs
• Verify Compatibility: Ensure the file formats are compatible with your software
• Review Your Cart: Double-check your cart before completing purchase

Questions?

If you have any questions about our return/refund policy or need assistance with a purchase, please don't hesitate to contact us. We're here to help!